At Guideline we take customer service very serious. Our goal is to be among the fastest companies in the industry to solve warranty claims and other customer support issues. Please note that a copy of proof of purchase/recipe MUST be attached to each warranty/service matter.
The general warranty period for our products is 2 years from the date of purchase. The warranty covers only material and/or manufacturing defects. The warranty does not cover normal wear or damage caused by accidents, misuse or negligence. The right of complaint is regulated in accordance with the provisions of applicable Consumer Purchase Act.
NT11 & NT8 25-YEAR ORIGINAL OWNER WARRANTY
The NT11 and NT8 rod series comes with a 25-year original owner warranty. This warranty covers faults in material and/or workmanship. During the warranty period (from the date of purchase) you will be entitled to the repair or replacement (at our discretion) of damaged or defective sections of your rod. If the rod model is discontinued and/or we are unable to repair or replace a rod section, we will replace your rod with a comparable rod model (at our discretion). A handling fee of €75 that covers repair/replacement, handling and return postage, will be charged for all claims made under the NT8 warranty. Please ensure you retain proof of purchase as this will be requested upon making a claim under this warranty. The warranty is in addition to and does not affect or reduce the owner’s statutory rights in accordance with applicable consumer legislation.
GUIDELINE INSTANT-EXPRESS SERVICE
We know how frustrating it is when the worst happens and you by accident break a rod, or your buddy stepped on your rod or slammed it in a car door. When you buy a Guideline rod, you are covered by our I-Express service. If you are unlucky and the accident happens, we will do our best to help you and replace the rod part as quickly as possible. How does it work? Just buy the part you need in the web shop under SPAREPARTS [Länk]. Or contac your nearest Guideline dealer and ask them to order a new part. Payment is made directly to the dealer. We will then send a new rod piece to the dealer without delay if we have part in stock. The shipping cost is included. I-Express orders are always prioritized for the fastest possible service.
When ordering spare parts please ALWAYS COUNT FROM THE TOP END of the rod. A 4-piece rod will be described like this: PART1/TIP, PART2, PART3, PART4/BUTT.
Note that butt parts are not visible in the webshop. If you need a butt part, contact us at service@guidelineflyfish.com and attach a picture of the damaged. Also note that there is a slightly higher cost for butt parts.
WARRANTY CLAIM
1. If you have purchased the product on our website, please go to our ' Returns' page and follow the instructions for returns/warranty.
2. If you have purchased the product from one of our retailers, please contact the store where you purchased the product and they will assist you.
Guideline will assess the damage, repair, replace refund the product in accordance with applicable consumer legislation. Proof of purchase/receipt must be attached to the warranty claim.
FLY REEL MANUALS & CHANGE OF RETRIEVE
If you are looking for exploded views of Guideline fly reels or want to change the retrieve direction on our fly reels, check this link >>> https://www.dropbox.com/sh/62ga5tpfe952c8m/AADaxqpg1pW5jwkpKzCiFia7a?dl=0
Since 1993, knowledge and passion have been reflected in each of our products. We are dedicated to meet the high expectations of the modern fly angler with lesser impact on nature, while giving rise to everlasting moments by the water.
Because, at the end of the day, It’s all about the experience.