CUSTOMER CENTRE




TERMS & CONDITIONS

1.    CONFIRMATION AND SETTLEMENT OF PURCHASE AGREEMENTS


1:1  These general terms and conditions apply to any and all purchases and offers to private customers who buy directly from Guideline Sweden AB (GUIDELINE) at the website www.guidelineflyfish.com (web shop), Organization No. 556604-0928 and VAT Registration No. SE-556604092801.

1:2  By registration at GUIDELINE you agree and accept these general terms and conditions. Please note, these general terms and conditions can change at any time, and it is up to you to check these terms and conditions before ordering products in case there are any changes made.

1:3  Purchase agreements are entered into by placing an order at GUIDELINE web shop. Order confirmation is then automatically generated without manual review. If any errors in the order arise, we will contact you to handle the matter. This can be a reservation, that the product you ordered has changed delivery time or other unforeseen events.

 

 

2.    ORDER PROCEDURE


2:1 Your order is primarily a request to buy the current product at the price shown in our web shop. The order is only executed after you confirm your purchase at the checkout.

2:2 Upon placing the order, an order confirmation is automatically generated. All orders are then subject to acceptance by GUIDELINE. An agreement between you and GUIDELINE is only entered into when GUIDELINE confirms that the ordered product is in stock and that it can be delivered at the price specified.

2:3 For Payment please see Section 4.

2:4 GUIDELINE reserves the right from delivery in case the stock balance was incorrect at the time of your order. If GUIDELINE cannot deliver according to your order confirmation, you will be contacted and given the opportunity to cancel your order or receive an offer for any similar product, if available.

 

 

3.    PRICES


3:1 All prices displayed in our web shop are including Value Added Tax (VAT). For customers within European Union (EU) VAT is included in the total cost that you also see at Checkout. For customers outside EU, VAT is excluded in the Price you see at Checkout, instead any import VAT will be handled and added by the carrier.

3:2 Price adjustments can be made at any time without further notice.

3:3 All prices listed on the Web shop exclude the costs of freight/delivery, which will be shown separately during the Checkout procedure and added to the total price. For customers outside EU, any custom duties and fees will be handled and added in addition by the carrier summarizing the total cost.

3:4 GUIDELINE have thousands of products in our web shop and in some cases a price may be displayed incorrectly. If you purchased a product at an obviously incorrect price, we will contact you and we reserve the right to adjust the price and charge for the difference. In these cases, of course, you have the option to cancel your purchase for a refund.

3:5 Further, we reserve ourselves for any printing errors and errors in our marketing, newsletters and other external communications. In these channels, the same applies to obviously incorrect prices in our web shop.

 

 

4.    PAYMENT


4:1 Together with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, GUIDELINE offer several payment options where payment is made directly to Klarna.

4:2 Pay within 14 days. No interest or fees are added when you pay on time.

4:3 With a card or account, you can pay your purchases quickly, securely and easily in three different ways. You can connect both your cards and bank accounts to Klarna when you pay for the first time, or do so in advance via our app using BankID. Klarna will remember your information so you can shop and pay even more smoothly next time. Pay with your bank account and approve the purchase with BankID. The money is drawn directly without any registration with us.

4:4 In Klarna Checkout you can also choose to pay directly with one of the following credit cards: VISA, MasterCard or American Express.

4:5 Pay according to a partial payment plan, so that the purchase is fully paid after, for example, 12 months. If you want to pay more for a month, this is accepted and you can pay off the remaining debt at any time. You can also pay a minimum amount each month. You choose whether you want to pay the minimum amount or any amount above the minimum amount.

4:6 Safe and secure. With Klarna you are always covered by Klarna's buyer protection. Modern security technology protect your information to prevent unauthorized purchases.

4:7 Limited service provided: In countries where EUR is the official currency, Klarna Checkout works in our web shop. In countries where GUIDELINE sell in EUR but where EUR is not the official currency (e.g. Denmark, Switzerland, UK, NZ and USA) we only offer card payment at the moment.

 

4:8 Please see Klarna's terms and conditions on their website www.klarna.se

 

 

5.    DELIVERY


5:1 GUIDELINE collaborates with DHL for all our deliveries outside Sweden. Your order will be delivered to the Service Point or the agreed address you provided in your order.

5:2 When your order has left our Warehouse, the delivery responsibility passes to the shipping company and we cannot provide any delivery guarantee. We reserve the right to exempt ourselves from all claims to customers for delivery delays caused by shipping companies after pickup at our Warehouse.

5:3 When you return an item to us, you as the customer are responsible for the goods until GUIDELINE receives the delivery.

 

 

6.    UNRESOLVED PACKAGES / SHIPPING


6:1 Your package will usually remain with the agent / terminal for 14 days after it arrives. If you do not pick up your package within these days, the package will return to us and we will charge you 25 EUR for unresolved package. If you cancel your purchase after your order has been shipped from us then you must receive the package and then send it back to us. If the delivery is ignored, it will be registered as a "not picked up package / unresolved package" and you as the customer will be charged the corresponding amount.

6:2 If you as a customer have missed to pick up the package but still want the product, you pay the shipping cost for the second shipment as well as a return shipping back to us. The cost of unpacked parcels or any return shipping is regulated on the invoice via Klarna.

 

 

7.    TRANSPORT DAMAGE 


7:1 GUIDELINE is responsible for goods that are damaged or lost during delivery to you as a customer. If you as a consignee of the goods discover a damage, it must be immediately notified through a complaint. It is made directly on site to the Carrier or DHL Service Point. It is therefore essential that you, as the recipient, check your shipment before approving / signing your delivery. We recommend that you then open the shipment to ensure that all products are delivered and that nothing is damaged.

7:2 A visible damage must be claimed on the day the delivery is collected. A hidden damage must be claimed within 7 days of the damage being discovered.

7:3 If any product in your delivery has been damaged, a complaint is first made to the transport company and then you contact our customer service.

 

 

8.    RIGHT OF WITHDRAWAL & RETURN


8:1 As a private customer, you always have 14 days right of withdrawal / cancellation according to the Distance & Doorstep Sales Act. The withdrawal period starts from the day you received the item. A condition is that the product is unused, undamaged and sent to GUIDELINE in its original packaging and that user instructions, warranty brochures and other labels are returned. You are responsible for returning the products to us as soon as possible. If goods you return under your right of withdrawal are not in sellable condition, we will not accept your return.

8:2 If you have placed an order that you want to change or cancel, you must contact our customer service immediately at info@guidelineflyfish.com and provide your order number. We send a return form with return number and a return label back. Please note that the return will be at your own expense and we will inform you of the cost of the return in the same email.

8:3 Pack the items to be returned (only unused items, with original labels, user instructions, warranty brochures and other labels and packaging materials) in the original carton to prevent damage during shipment. Print the return label and tape it to your return package (not directly on item, e.g. not directly on fly-rod tube). Fill out the return form that includes all the necessary information we need to process your return. Read carefully the return instructions and then hand in the package (s) to the nearest delivery agent/carrier. You must arrange for the return to be delivered to the delivery agent within seven (7) calendar days from the day we sent the email with the return label, return number and return instructions.

8:4 Provided the return requirements are met, refunds will be made no later than 14 days from the date GUIDELINE received your return. Returns that do not meet the return requirements will be notified via email.

8:5 Return only goods purchased online directly from GUIDELINE by the procedure described above. Products purchased online from the GUIDELINE web shop cannot be refunded or returned through our Dealer network.

 

 

9.    WARRANTY


9:1 If your product should be broken or otherwise faulty, please contact our service department via email service@guidelineflyfish.com as soon as possible.

9:2 The GUIDELINE warranty is valid for two (2) years. The warranty covers material and / or manufacturing defects and does not cover damage caused by an accident, external impact, wear or incorrect handling of the product.

9:3 Complaints are handled in accordance with the applicable Swedish Consumer Sales Act. 

 

 

10.    PERSONAL DATA & INTEGRITY


10:1 In connection with registration of accounts and orders through our website, you accept our privacy policy regarding personal data. You hereby authorize us to store and use your information in our business to complete and provide the service that you as a customer can expect from us. According to the GDPR (Data Protection Regulation) you have the right to access the information we have registered on you. Please contact our customer service to access this information.

10:2 Some personal data is processed with the aid of consent, for example in marketing (newsletters and other communications). By signing up for our newsletter you agree to such processing of your personal data. You may, at any time, revoke all or part of the provided consent to the processing of your personal data. Withdrawal of your consent takes effect after the withdrawal took place. Please read our privacy policy for further information on how we handle personal data.

 

 

11.    DISPUTE


11:1 Our goal is always that you as a customer should be satisfied with our products and service. We always try to resolve any disagreements directly with you as a customer. If you have any complaints or comments about our services or products, you are always welcome to contact our customer service to find a solution, see contact details in 12.1 below. 

11:2 We always follow the Swedish National Consumer Board for Complaints (ARN) recommendations. If you are dissatisfied with our handling of a case, we recommend that you contact your local consumer supervisor or ARN for an independent examination.

11:3 Via the European Commission's website (ADR / ODR) for consumers and traders you can access dispute settlement on the internet. You can find this page through our link - Dispute Resolution online.

 

 

12.    CONTACT US


12.1 If you would like to get in touch with us at GUIDELINE, please do so via our customer service by email to info@guidelineflyfish.com or by phone +46 (0) 31 - 92 36 50.

12:2 You can, at all time, login to your pages to change or delete personal data information at our website via link www.guidelineflyfish.com/#login.

 

 

13.    FORCE MAJEURE


13:1  In the event of circumstances beyond the GUIDELINE reasonable control such as, for example, changed legislation, government measures, strike, blockade, sabotage, fire, flood, natural disasters, pandemic, war, terrorism or similar GUIDELINE's obligation to fulfill the purchase agreement shall be deferred as long as circumstances prevail. If such delay exceeds two (2) months, both you and GUIDELINE have the right to cancel the purchase order with immediate effect without any obligation to pay damages.

 

 

14.    LIABILITY


14:1  GUIDELINE are not liable or responsible for damage that occurs because the product is not maintained in accordance with the care instructions or if the product is used for another purpose, than for which it was  sold.

 

14:2  GUIDELINE will not be liable for any direct, indirect or consequential damage, liability or economic loss including without limitation, loss of profit, revenue or business or income, loss of goodwill or reputation arising out of the sale or use of our products or in connection with these Terms & Conditions. GUIDELINE’s entire liability shall be limited to replacement, repair or refund of the product value paid, at our sole option.

 

 

15.    APPLICABLE LAW


15:1  This Terms & Conditions and all legal relationships between GUIDELINE and you as a private customer are governed by the laws of Sweden.

 

 

 

The product is in stock.
The product is ordered from the supplier and the delivery date is confirtmed.
The product is ordered from the supplier, but the delivery date is not confirmed.
The product has to be ordered from the supplier
This product is located on the remote storage.
The product is ordered from the supplier, but the delivery date is not confirmed.
The goods ordered from our supplier's stock.
Unverified - Please contact customer service for more information.