The general warranty period for our products is 2 years from the date of purchase. The warranty covers only material and / or manufacturing defects. The warranty does not cover normal wear or damage caused by accidents, misuse, negligence or natural wear and tear of colors and materials for a prolonged period. The right of complaint is regulated in accordance with the provisions of the Consumer Purchase Act. If a Guideline product turns out to be defective or otherwise has defects or faults, we of course want to help you.
There are two ways you can ship the item:
1. If you have purchased the product on our website, please go to "My Page" and follow the instructions on how to return an item.
2. If you have purchased the product from one of our retailers, please contact the store where you purchased the product. In some cases this is not practically possible due to. large distances and purchases at online stores, etc. In such cases you can contact us via e-mail found further down on this page.
Guideline will assess the damage, repair or replace the product in according to the consumer law. Proof of purchase/receipt must be attached to the warranty claim.
FLY REEL MANUALS & CHANGE OF RETRIEVE
If you are looking for exploded views of Guideline fly reels or want to change the retrieve direction of a current fly reel model check this link >>>
SHIPPING ADRESS FOR SERVICE MATTERS
Guideline Sweden AB
433 76 JONSERED, SWEDEN
Phone: +46 31 92 36 50