SERVICE & WARRANTY

The general warranty period for our products is 2 years from the date of purchase. The warranty covers only material and / or manufacturing defects. The warranty does not cover normal wear or damage caused by accidents, misuse, negligence or natural wear and tear of colors and materials for a prolonged period. The right of complaint is regulated in accordance with the provisions of the Consumer Purchase Act. If a Guideline product turns out to be defective or otherwise has defects or faults, we of course want to help you.

   

There are two ways you can ship the item:

  

1. If you have purchased the product on our website, please go to "My Page" and follow the instructions on how to return an item.
 
2. If you have purchased the product from one of our retailers, please contact the store where you purchased the product. 

 

Guideline will assess the damage, repair or replace the product in according to the consumer law. Proof of purchase/receipt must be attached to the warranty claim. 

  

  

ALL SERVICE & WARRANTY CLAIMS MUST BE REPORTED WITH THIS FORM >>>

   

FLY REEL MANUALS & CHANGE OF RETRIEVE

If you are looking for exploded views of Guideline fly reels or want to change the retrieve direction of a current fly reel model check this link >>>

  

  

SHIPPING ADRESS FOR SERVICE MATTERS
Guideline Sweden AB
Att: Service
Fabriksstråket 11
433 76 JONSERED, SWEDEN

 

Phone: +46 31 92 36 50
Email: service@guidelineflyfish.com

   

At Guideline we take customer service very serious. Our goal is to be among the fastest companies in the industry to solve warranty claims and other customer support issues. Please note that a copy of proof of purchase/recipe MUST be attached to each warranty/service matter.

 

GUIDELINE INSTANT-EXPRESS SERVICE

 


We know how frustrating it is when the worst happens and you by accident break a rod, or your buddy stepped on your rod or slammed it in a car door. When you buy a Guideline rod, you are covered by our I-Express service. If you are unlucky and the accident happens, we will do our best to help you and replace the rod piece as quickly as possible. How does it work? Bring the rod to your nearest Guideline dealer to show off the broken rod and order a new piece. Payment is made directly to the dealer. We will then send a new rod piece to the dealer without delay if we have part it in stock. Reaction rods must be sent complete with rod tube and cloth before we can replace it.

 

 

When ordering spare parts please ALWAYS COUNT FROM THE TOP END of the rod.
A 4-piece rod will be described like this: PART1/TIP, PART2, PART3, PART4/BUTT.

 

Rod Parts

EUR

EUR

GBP

GBP

Rod series Single Hand Double Hand Single Hand Double Hand
Reaction FRS 165 215 135 175
NT8 - NT8:4 - Fario NT8 85 90 75 80
LXi - LXi T-pac 80 85 60 65
RSi - RS V2 75 - 55 -
Fario CRS/Classic - LPXe - ULS Hybrid 70 75 50 55
Elevation - Elevate - Exceed 55 65 40 50
Stoked - EXP4 - EXP5 - LPs - Kit rods 50 60 35 45
SPIN LPXe - Expedition - 60 - 45
+ Extra for butt parts 10 10 10 10


* Spare parts for Switch rods have the same rate as double hand spare parts. 

    

    

    

The product is in stock.
The product is ordered from the supplier and the delivery date is confirtmed.
The product is ordered from the supplier, but the delivery date is not confirmed.
The product has to be ordered from the supplier
This product is located on the remote storage.
The product is ordered from the supplier, but the delivery date is not confirmed.
The goods ordered from our supplier's stock.
Unverified - Please contact customer service for more information.