Terms & Conditions
1. CONFIRMATION AND SETTLEMENT OF PURCHASE AGREEMENTS
1:1 These general terms and conditions apply to all purchases and offers to private customers who buy directly from Guidelineflyfish US Inc. (GUIDELINE US) (Corporate adress: 205 East 42nd Street, 19th Floor, New York, NY 10017-5751) at the website www.guidelineflyfish.com/us (US web shop) with Corporate ID No 30-1363259.
1:2 When you shop on GUIDELINE US web shop, you should always feel confident that you are buying from an US company. By registration at our US web shop you agree and accept these general terms and conditions.
1:3 Purchase agreements are entered into by placing an order at GUIDELINE US web shop. Order confirmation is then automatically generated without manual review. If any errors in the order arise, we will contact you to handle the matter. This can include, but is not limited to, changed delivery time or other unforeseen events.
1:4 The information listed, software, products, and services in or available through the GUIDELINE US web shop may include inaccuracies or typographical errors. Changes are updated periodically to the information regarding all herein. Guideline USA may make improvements and/or changes to the site and its contents at any time.
1:5 Disclaimer- GUIDELINE USA reserves the right, in its sole discretion, to change the Terms under which the GUIDELINE US web shop is offered. The most current version of the terms will supersede all previous versions. GUIDELINE USA encourages you to periodically review the terms to stay informed of our updates.
2. ORDER PROCEDURE
2:1 Your order is primarily a request to buy the current product at the price shown in GUIDELINE US web shop. The order is only executed after you confirm your purchase at the checkout.
2:2 Upon placing the order, an order confirmation is automatically generated. All orders are then subject to acceptance by GUIDELINE USA. An agreement between you and GUIDELINE USA is only entered into when GUIDELINE USA confirms that the ordered product is in stock and that it can be delivered at the price specified.
2:3 For Payment please see Section 4.
2:4 GUIDELINE USA reserves the right to withhold delivery in case the stock balance was incorrect at the time of your order. If GUIDELINE USA cannot deliver according to your order confirmation, you will be contacted and given the opportunity to cancel your order or receive an offer for any similar product, if available.
3. PRICES
3:1 All prices displayed in the GUIDELINE US web shop are US Prices including import duties and custom fees but excluding sales tax and freight. Sales tax depends on where in the USA you live and is therefore added in checkout as well as freight.
3:2 Price adjustments can be made at any time without further notice.
3:3 All prices listed in our US web shop are excluding the freight cost for home delivery or delivery point of your choice. The costs of freight/delivery will be shown separately during Checkout and added to the total price. Please see the GUIDELINE US web shop for at all times valid freight terms in detail.
3:4 GUIDELINE has thousands of products in our web shop and in some cases a price may be displayed incorrectly. If you purchased a product at an obviously incorrect price, we would contact you and we reserve the right to adjust the price and charge for the difference. In these cases, of course, you have the option to cancel your purchase for a refund.
3:5 Further, we reserve ourselves for any printing errors and errors in our marketing, newsletters and other external communications. In these channels, the same applies to obviously incorrect prices in our web shop.
4. PAYMENT
4:1 GUIDELINE USA uses Adyen (authorized payment service provider) as payment provider for purchases in the GUIDELINE US web shop. When you place an order, you will see all available payment methods per country or market such as card payment via VISA, MasterCard, American Express, Diners or Klarna.
5. DELIVERY
5:1 GUIDELINE USA collaborates with DHL Express for all our deliveries outside Sweden. Your order will be delivered to the Service Point or the agreed address you provided in your order. An Express delivery usually takes 3 to 5 workdays from Sweden to delivery in the US depending on where in the US you live.
5:2 When your order has left our Warehouse, the delivery responsibility passes to the shipping carrier, and GUIDELINE cannot provide any delivery guarantee. We reserve the right to exempt ourselves from all claims to customers for delivery delays caused by shipping companies after pickup at our Warehouse.
5:3 When you return an item to us, you as the customer are responsible for the goods until GUIDELINE USA Service Center receives the delivery. For any return delivery questions please use and contact:
Guideline USA – Service Center
c/o South Branch Outfitters
74 Main St, Califon
NJ 07830, USA
Tel: +1 (203) 246-2963
Email: info@sboutfitters.com
Web: https://www.sboutfitters.com
6. UNRESOLVED PACKAGES / SHIPPING
6:1 Your package will usually remain with the agent / terminal for 14 days after it arrives. If you do not pick up your package within these days, the package will return to our Warehouse in Sweden and we will charge you USD 25 for unresolved package. If you cancel your purchase after your order has been shipped from GUIDELINE, then you must receive the package and then send it back to us. If the delivery is ignored, it will be registered as a "not picked up package / unresolved package" and you as the customer will be charged the corresponding amount.
6:2 If you as a customer have missed to pick up the package but still want the product, you pay the shipping cost for the second shipment as well as a return shipping back to us. The cost of unpacked parcels or any return shipping is regulated on the invoice via Adyen.
7. TRANSPORT DAMAGE
7:1 GUIDELINE USA is responsible for goods that are damaged or lost during delivery to you as a customer. If you as a consignee of the goods discover damage/s, it must be immediately notified through a complaint. It is made directly on site to the Carrier or DHL Service Point. It is therefore essential that you, as the recipient, check your shipment before approving / signing your delivery. We recommend that you then open the shipment to ensure that all products are delivered and that nothing is damaged.
7:2 A visible damage must be claimed on the day the delivery is collected. A hidden damage must be claimed within 7 days of the damage being discovered.
7:3 If any product in your delivery has been damaged, a complaint is first made to the transport company and then you contact our customer service.
8. RIGHT OF WITHDRAWAL & RETURN
8:1 As a private customer, you always have 14 days right of withdrawal / cancellation according to the Distance & Doorstep Sales Act. The withdrawal period starts from the day you received the item. A condition is that the product is unused, undamaged and sent to GUIDELINE USA in its original packaging and that user instructions, warranty brochures and other labels are returned. You are responsible for returning the products to us as soon as possible. If goods you return under your right of withdrawal are not in sellable condition, we will not accept your return.
8:2 If you have placed an order that you want to change or cancel, you must contact our customer service immediately at info.usa@guidelineflyfish.com and provide your order number. We send a return form with return number and a return label back. Please note that the return will be at your own expense, and we will inform you of the cost of return in the same email. For any web order questions please contact:
GUIDELINE USA - Customer Center
+1 (203) 246-2963
info.usa@guidelineflyfish.com
sales.usa@guidelineflyfish.com
Chat: www.guidelineflyfish.com
8:3 Pack the items to be returned (only unused items, with original labels, user instructions, warranty brochures and other labels and packaging materials) in the original carton to prevent damage during shipment. Print the return label and tape it to your return package (not directly on item, e.g. not directly on fly-rod tube). Fill out the return form that includes all the necessary information we need to process your return. Read carefully the return instructions and then hand in the package (s) to the nearest delivery agent/carrier. You must arrange for the return to be delivered to the delivery agent within seven (7) days from the day we sent the email with the return label, return number and return instructions.
8:4 Provided the return requirements are met, refunds will be made no later than 14 days from the date GUIDELINE USA received your return. Returns that do not meet the return requirements will be notified via email.
8:5 Return only goods purchased online directly from GUIDELINE USA by the procedure described above. Products purchased online from the GUIDELINE USA web shop cannot be refunded or returned through our Dealer network.
9. WARRANTY
9:1 If your product should be broken or otherwise faulty, please contact our service department via email or call us as soon as possible:
Guideline USA – Service Center
c/o South Branch Outfitters
74 Main St, Califon
NJ 07830, USA
Tel: +1 908-867-8067
Email: info@sboutfitters.com
Web: https://www.sboutfitters.com
9:2 The GUIDELINE USA warranty is valid for one (1) year on all products except for premium NT11 flyrod models with a stated 25-year manufacturer warranty. The warranty ONLY covers material and/or manufacturing defects and does not cover damage caused by an accident, external impact, wear, or incorrect handling of the product.
9:3 Complaints are handled in accordance with applicable US Consumer and Federal Trade laws and regulations.
10. EXCHANGE
10.1 The cost of product exchange bears on the customer. GUIDELINE USA reserves the right to accept or deny any exchanges. If, within the first 14 day period, the customer would like to exchange out a product for a product of equal value (different size, etc.), the purchased product will be mailed to:
Guideline USA – Service Center
c/o South Branch Outfitters
74 Main St, Califon
NJ 07830, USA
Tel: +1 908-867-8067
Email: info@sboutfitters.com
Web: https://www.sboutfitters.com
All costs for the exchange, including shipping, will be borne by the customer and not by GUIDELINE USA.
11. PERSONAL DATA & INTEGRITY
11:1 In connection with registration of accounts and orders through our website, you accept our privacy policy regarding personal data. You hereby authorize us to store and use your information in our business to complete and provide the service that you as a customer can expect from us. According to the GDPR (Data Protection Regulation) you have the right to access the information we have registered on you. Please contact our US customer service to access this information.
11:2 Some personal data is processed with the aid of consent, for example in marketing (newsletters and other communications). By signing up for our newsletter you agree to such processing of your personal data. You may, at any time, revoke all or part of the provided consent to the processing of your personal data. Withdrawal of your consent takes effect after the withdrawal took place. Please read our privacy policy for further information on how we handle personal data.
11:3 Limitation of Liability. To the maximum extent permitted by applicable law, Guideline USA and its suppliers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any damages whatsoever, including but not limited to loss of use, data, or profits, arising out of or related to the use or performance of this website. This includes, without limitation, damages resulting from delays or inability to use the site or related services, the provision or failure to provide services, or any information, software, products, services, or related graphics obtained through the site, whether based on contract, tort, negligence, strict liability, or otherwise, even if Guideline USA or its suppliers have been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, and therefore, these limitations may not apply to you. If you are dissatisfied with any portion of the website or these terms, your sole and exclusive remedy is to discontinue use of the website.
12. DISPUTE
12:1 Our goal is always that you as a customer should be satisfied with GUIDELINE products and service. We always try to resolve any disagreements directly with you as a customer. If you have any complaints or comments about our services or products, you are always welcome to contact our customer service to find a solution, see contact details in 13.1 below.
12:2 We always follow local laws and regulations for Complaints. If you are dissatisfied with our handling of a case, we recommend that you contact your local consumer supervisor for an independent examination.
13. CONTACT US
13.1 If you would like to get in touch with GUIDELINE USA, please feel free to do so:
GUIDELINE USA - Customer Center
+1 (203) 246-2963
info.usa@guidelineflyfish.com
sales.usa@guidelineflyfish.com
Chat: www.guidelineflyfish.com
14. FORCE MAJEURE
14:1 In the event of circumstances beyond the GUIDELINE USA reasonable control such as, for example, changed legislation, government measures, trade tariffs conflicts or trade wars, strike, blockade, sabotage, fire, flood, natural disasters, pandemic, war, terrorism or similar GUIDELINE USA's obligation to fulfill the purchase agreement shall be deferred as long as circumstances prevail. If such delay exceeds two (2) months, both you and GUIDELINE USA have the right to cancel the purchase order with immediate effect without any obligation to pay damages.
15. LIABILITY
15:1 GUIDELINE USA are not liable or responsible for damage that occurs because the product is not maintained in accordance with the care instructions or if the product is used for another purpose, than for which it was sold.
15:2 GUIDELINE USA will not be liable for any direct, indirect or consequential damage, liability or economic loss including without limitation, loss of profit, revenue or business or income, loss of goodwill or reputation arising out of the sale or use of our products or in connection with these Terms & Conditions. GUIDELINE USA’s entire liability shall be limited to replacement, repair or refund of the product value paid, at our sole option.
16. APPLICABLE LAW
16:1 This Terms & Conditions and all legal relationships between GUIDELINE USA and you as a private customer are governed by USA laws.